Status of F1 Help Requests

As you're probably aware, we've been a bit slow to respond to the F1 refund requests. We have caught up with most of them, so the following categories should be up-to-speed:

• Ingame tow refund
  
• Ingame ship refund
  
• Ingame ore refund
  

If you've not received a solution or response to your F1 tickets and they are in these 3 categories, please check your mail replies and re-submit a ticket if necessary.

Ingame item refund and other ingame help requests are have still around 300 unsolved tickets for May-June, but we will try to get to those as soon as possible as well.
Note: Please don't submit any refund requests via the Bug Reports category, as that can cause us to completely miss them.

Thanks for your patience!