inZOI News

Hello, Creators.



With early access for inZOI just around the corner, we'd like to ask you to secure your Steam account in advance to ensure you have the best possible experience!

Unsecured accounts risk being compromised and may also take longer to recover.

Protect your account and enjoy a safe gaming experience by following the steps listed below.



◆ Securing Your Steam Account

[Registering your phone number]

Register your phone number to your Steam account to make recovering your account fast and safe. Sign in to Steam.Click your username in the top-right → Select [Account Details].Click [Manage your phone number] in the [Contact Info] section.Enter your phone number and finish registering it by entering the SMS verification code sent from Steam.You can now use your phone to recover your account in the event of a security issue.


[Activate the Steam Guard Mobile Authenticator]

Using the Steam Guard Mobile Authenticator will allow your account to be protected with two-factor authentication (2FA).

This will prevent others from accessing your account without your mobile device, even if they have your password.Download the Steam app on your mobile device.

• (iOS) Install from App Store
• (AOS) Install from Google Play Store

Click the [Menu(≡)] tab in the lower right corner after signing in to the Steam app.Select [Steam Guard] from the menu → Click [Add Authenticator].Enter a backup phone number and proceed with SMS verification.Complete verification by entering the code provided by the app.


 ※ Notes

• The inZOI Team will never ask for your password.
• For security purposes, please change your password regularly.
• If you notice any suspicious behavior, please contact Steam Customer Support immediately.

Ensuring a safe gaming environment for players is our team's highest priority.

Please reference the details above and take the necessary measures to make your account more secure.




Thank you,

The inZOI Team

Hello, Creators.



Our team has always been committed to monitoring and taking action against piracy to ensure that inZOI is a fair and enjoyable experience for everyone.

However, we have recently noticed an increase in unauthorized download sites that create and distributeillegal copies or make unauthorized modifications to the game.

Downloading the game from these sources not only puts your personal information and account details at risk but can also severely damage your device.

We consider distribution of illegal copies to be a severe violation that harms fairness and negatively affects other Creators.



As such, we will be taking strict legal action against the following violations.

◆ Using and/or distributing illegal copies of inZOI

◆ Manipulating or making unauthorized modifications to game data

◆ Operating or using illegal download sites



 ※ For more details, please review the inZOI Terms of Service.

📌 Go to Terms of Service


 ※ Please report any information related to illegal copies or suspicious content to our Customer Support.

📌 Go to Customer Support



Ensuring a fair gaming environment for players is our team's highest priority. We will continue to work towards making inZOI a safe and enjoyable experience for everyone.

We appreciate your cooperation.



Thank you,

The inZOI Team

Dear Creators,


We would like to inform you that a hotfix patch for inZOI: Creative Studio has been implemented on March 22nd.

■ Hotfix Notes
• Patch Schedule: Mar. 22 (Sat), 15:50 (UTC)
• Patch Details:


Installation/Launch Issues

• Fixed an issue where launching the game on Intel integrated graphics cards with 128 MB VRAM will occasionally show an error message related to DirectX 12.
  
  • The message "Insufficient video memory to run the game." will now be displayed when video memory is insufficient.
• Fixed an issue where certain text would not appear when the game language was set to Simplified Chinese, Traditional Chinese, or Japanese.
  
• Fixed an issue where the game could not be saved if the save file name was not entered.
  
• Fixed an issue where the "Canvas Under Construction" page would occasionally appear on the lobby tablet.
  
• Fixed an issue where physical memory and the page file would be rapidly consumed due to sudden spikes in usage.
  
• Fixed an issue where unsupported resolutions were being applied in windowed mode.
  
• Fixed an issue where unnecessary large files were being uploaded along with creations on Canvas.
  

Build Studio Issues

• Fixed an issue where players could control the Zoi character outside of Build Mode under certain conditions.
  
• Fixed an issue where the data could not be saved when selecting "Save and Exit".
  
• Fixed an issue where 3D objects would not retain their appearance when returning to the last saved property.
  
• Adjusted certain property presets.
  
• Fixed an issue where the "Needs" and "Skills" pop-ups would appear immediately upon entering Build Studio.
  
• Fixed an issue where the UI would occasionally disappear when uploading to Canvas.
  
• Fixed an issue where pressing ESC while using the 3D Printer would turn off lighting effects, resulting in a dark screen.
  

Character Studio Issues

• Fixed an issue where a Zoi's torso would disappear when opening 3D Printer Decorations with all outfits hidden.
  
• Fixed an issue where the chin gizmo appeared far from the chin during facial customization.
  
• Fixed an issue where the torso would disappear during certain steps on NVIDIA GeForce RTX 5070 Ti systems.
  
• Fixed an issue where wristwatch accessories displayed overlapping textures.
  

We are working hard to investigate and resolve the various issues reported by our Creators—especially those related to Build Studio—based on your valuable feedback.

We apologize for any unexpected inconvenience these issues may have caused.
Moving forward, we are committed to providing a more stable and enjoyable environment for your creative experience.
Thank you, as always, for your continued support and feedback.


Warm regards,
The inZOI Team

Hi, Creators!


We’ve been receiving some recurring questions from you all, so here’s a quick guide to help clarify a few things!

If you’re experiencing any of the following issues, please check the information below:

[hr][/hr]

1. Facial Capture isn’t working – What should I check?

If you are having trouble with Facial Capture,

• Make sure you are using an iOS device, as facial capture is only supported on iOS.
  
  • Facial Capture is supported on iOS 16.0 or later.
• Ensure both your iOS device and PC are connected to the same network.
  
• Check your Windows Defender Firewall settings.
  
  • Go to Firewall and change the network from Public to Private.

2. Seeing a “Missing File Privileges” error when installing via Steam?

This is often caused by Steam’s download cache. Here’s how to clear it:

• In the Steam Client, click [Steam] > [Settings] in the top-left menu.
  
• Select the [Downloads] tab and Click the [Clear Download Cache] button at the bottom.
  
• Select [Confirm] to proceed. (Note: You’ll need to log back into Steam afterwards!)
  

If the error still occurs, it may be related to your system specifications or available memory.
Please check the System Requirements Page and submit a ticket via Customer Support Page for further assistance.


3. Getting “Invalid request.” message when uploading on Canvas?

To protect the Canvas system, uploads may be temporarily restricted if there are too many attempts in a short time.

The restriction will lift automatically 24 hours after it begins. Please try again later.


4. The game resolution looks off. How can I fix it?

If unexpectedly low resolution or stretched screens when launching the game happens, try adjusting the resolution manually using the steps below:

• Open the config file located at:
  
  • C:\Users\{YourUsername}\AppData\Local\BlueClient\Saved\Config\Windows
• Modify the values in the file
  

5. Getting “Your creation's file size exceeds the maximum limit. Please upload a smaller file.” when uploading on Canvas?

It may occur when the content you're trying to upload exceeds the allowed file size limit for Canvas.

This usually means the creation is too large to be uploaded.

Please try reducing the number of included elements such as items, assets, or images to lower the file size.

[hr][/hr]

Let us know if you run into anything else—we’re always listening!

Thank you!
The inZOI Team

Hello, Creators!
inZOI: Creative Studio has opened today, March 20, at 00:00 UTC!

[previewyoutube][/previewyoutube]

[h3]1. How to Acquire an inZOI: Creative Studio Key[/h3]
inZOI: Creative Studio, which allows you to experience Zoi customization and building gameplay in advance, can be played after obtaining a key distributed through the streaming platform Drops event.

Twitch & Chzzk

• First, link your KRAFTON ID with your streaming platform account. You can conveniently link your accounts on the following microsite.
• After adding inZOI to your Steam wishlist and watching a broadcast with the inZOI category for at least 15 minutes, a key will be granted.

Steam

• If you watch inZOI streaming on the Steam store page for 30 minutes or more, inZOI: Creative Studio will be added to your Steam library.

SOOP

• If you accumulate 30 minutes of viewing on a broadcast with the inZOI category set, a key will be granted.

The Drops event runs until March 22 at 23:59 UTC, and it may end early if the supply runs out, so hurry and participate.
After Drops end, from March 23 at 00:00 UTC to March 27 at 23:59 UTC, anyone can freely play inZOI: Creative Studio!



[h3]2. Important Notes[/h3]

• To use the Canvas, you need to link your KRAFTON ID.
  • If a KRAFTON ID account that was using Canvas in “inZOI: Character Studio” as of August 2024 gets unlinked, you will not be able to view the previously uploaded Canvas posts.
  • Once you relink your KRAFTON ID, you can use Canvas normally. (Instructions on how to link your KRAFTON ID)
  • You can sign up or log in with your KRAFTON ID at the following website.
• Presets of Zoi and buildings created in inZOI: Creative Studio can be uploaded to Canvas, and then downloaded for use in the Early Access version.

We look forward to seeing the unique characters and amazing buildings you will create.


Sincerely,
The inZOI Team